Putting our long-tenured investment teams on the line to earn the trust of institutional investors.
Direct access to market leading liquidity harnessed through world-class research, tools, data, and analytics.
Helping institutional investors, traditional and alternative asset and fund managers, broker dealers and equity issuers meet the demands of a rapidly evolving market.
Leveraging cutting-edge technology and innovative tools to bring clients industry-leading analysis and investment advice.
Helping hedge funds, asset managers and institutional investors meet the demands of a rapidly evolving market.
Global short-term fixed income strategies designed to help clients manage liquidity through the cycle.
Enhance your equity compensation offering with solutions designed to empower your employees and bring your reward strategy to life.
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We aim to be the most respected financial services firm in the world, serving corporations and individuals in more than 100 countries.
As required by our regulator, the Financial Conduct Authority (FCA), we provide below details of the volume of complaints we reported to them for the period July to December 2025.
| Firm name: | J.P. Morgan Europe Limited |
| Group: | J.P. Morgan Chase and Co |
| Other firms included in this report: | None |
| Period covered in this report: | 01 January 2026 – 30 June 2026 |
| Brands/trading names covered: | (1) Post Office® card account (2) CHASE® account |
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
Banking and credit cards | 1.27 per 1,000 accounts | - | 12,081 | 11,945 | 48% | 51% | 41% | FCA Sub category = 'Other general admin / customer service'. - Chase Sub category = 'Account under investigation' |
| Insurance andPure Protection | 5.73 per 1,000 policies in force | 4.62 per 1,000 policies sold | 40 | 36 | 61% | 39% | 50% | FCA Sub category = 'Other general admin /customer service'. Chase Sub category = 'Unhappy with how payments are managed' |
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